My family and friends are spread out all over the country (and some parts of the world). As a blogger I have developed many friendships with other bloggers who I have yet to meet in person. When friends are close by it is easy to get together for a quick coffee or drop of something for them at their office or even just bump into them in the local PnP but it is not easy when your friends are far away. NetFlorist can make this all a little easier.
We have all heard of NetFlorist but I only recently figured out how cool the service was. Obviously the basic service is a delivery one but they have some really great products that they offer and have recently introduced freshly baked goods in the major cities.
When I tested out the service I decided to treat two fellow bloggers, one who had just had a baby and the other who I knew just needed a little bit of love. I ordered for the first one thinking I had to do each order individually but you don’t. I LOVED this!
You can order a variety of items going to different people – so say on Mother’s Day you can order for mom and mom-in-law in the same order and just add their different addresses, making it super convenient. 
So I was able to place the order for both Mandy and Melissa at the same time. I would have loved to have sent Melissa a cupcake bouquet but for now, they don’t have that option for George so I sent Mandy a box of shaped cookies and Melissa some goodies for her new baby and a treat for her to enjoy.
I had to call the call center to check something and they were incredible helpful and called me back a few times just to check everything was ok. (They had no idea I was reviewing the service).
We will be giving away a NetFlorist voucher next week so keep a look out 🙂
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Disclaimer: I was not paid for this post but I was given a voucher to use to review the service
I’m sorry you have had the experience. I have contacted my PR contact and they will make contact with the call centre you dealt with.
Netflorist is a SCAM and Rip Off.
Took my money online and never delivered order nor responded to any email follow up from me!!!
Hi George,
I would like to apologise on behalf of NetFlorist, I can only imagine how this tardiness inconvenienced you.
NetFlorist’s mission is to constantly work towards improving customer experience and refining the glitches that could hinder the goals set to optimise operational processes that result to speedy delivery, customer satisfaction and excellent service.
Please let me know if this issue was resolved by responding to keneiloe@netflorist.co.za
I apologise again about this.
Looking forward to your feedback.
Sincerely,
Keneiloe
I’m sorry you had this experience, George. I remember with Mother’s Day they were fully booked up and I booked at the last minute so I only could have them delivered on the Monday afterwards. But I explained this to my mom and she understood. It was because I left it so late and they were upfront about how it would only be delivered on the Monday. But it isn’t right of them if they told you it would be on the day. You have every right to ask for your refund because they let you down.
They delivered my Valentines day flowers the day after and they still expect to be paid because they were delivered
That is like delivering bridal bouquets the day after the wedding and still wanting payment.
I have contacted Netflorist for a refund and I have been given a bunch of “sorrys”, offers of cheap vouchers, and stubborn resistance to a refund for ruining my Valentines Day.
In their Netflorist letterhead they state “same day delivery ” and “100% satisfaction” They deliver on neither.
I have contacted my credit card company to have them reverse the charge.
I ordered flowers on internet from Net Florist last week, 2 August 2018 to be delivered to my daughter in hospital.
The flowers were delivered the same day and it is absolutely the most beautiful and best flowers I have ever seen. It is now one week later and some buds are still opening, the open flowers still look fantastic.
I will use Net Florist in future. I am a very happy customer. Thank you Net Florist.
Elizabeth
nice
And im still enjoying those yummy chocolates! was one of the best deliveries I received 🙂
I am always eyeing out their edible bouquets and thinking I should have one delivered to myself, just because! LOL!